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Service Experience Conference 2014

Posted August 3, 2014


It’s time to announce Service Experience Conference 2014! I am ecstatic to announce that I will be a speaker at this year’s extravaganza. I will be taking us all on a journey as the first Service Experience Designer at Intuit, the bookeeping, accounting, and tax giant.

How do you enter at a 25 year old software company as a Service Experience Designer? Are there even services to design? Is a move towards providing an ecosystem and evolutionary service offerings relevant to us as service designers?

I’ll be talking about my journey so far at Intuit and how we are affecting change and movement towards end-to-end service experience. Come and hear about a behind-the-scenes odyssey about service design in an unfamiliar place.

Read last year’s host Jamin Hegeman’s retrospective on last year’s conference here.



I love all things experience design. I work as a Principal Service Experience Designer at Intuit in Mountain View, CA.

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