Service design touts the ability to solve problems and create solutions that span end-to-end. It is a discipline that excels at looking beyond just a product or tangible evidence.
But what if you feel like you have only one touchpoint? You just produce one thing, not a whole ecosystem of interconnected products and services. How do you apply service design methods when you’re limited to a journey that is just one step?
I was asked this question at the EvolveUX conference, and what you see in the video is a re-creation of a napkin sketch I did in response.
Hi Erik,
Slowly, I’ve been learning about Service Design through following you on twitter and reading your blog; very interesting video!
Curious, what’s your setup to do this type of live sketched screencast? iPad connected to a Mac? And what software are you using to sketch on a seemingly infinite canvas?
Thanks from Singapore,
– Kiran
Thanks. It was done with a cheap wacom tablet and just screen recording using Quicktime and Adobe illustrator. A low-tech solution.
Thanks for the quick reply, Erik!