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Come Learn Practical Service Blueprinting at SXConf15!

Posted September 1, 2015

I am super excited to be co-hosting a workshop at the Adaptive Path Service Experience Conference this year. With the help of my friend and service design evangelist Megan Miller (@meganerinmiller), we’ve put together something that will give you a practical method to start using right away to diagnose, map, and effectively take action against a service blueprint in just a matter of hours!

Last year at this same conference I gave a talk on building service design capability at Intuit, where I retold the story so far about how we’re navigating the waters of establishing service design and figuring out how it works in our unique organization. Through that, a very practical way of implementing service design and using service blueprints has emerged with great results. And now it’s time for YOU to learn to do it too!

Both Megan and I have be honing and using this method in practice at Intuit and Stanford University, and are confident that everyone will walk away armed with something super doable, repeatable, and actionable – everything you need to kickstart service design. In this workshop we will lead you through a service design project lifecycle, and provide immediately-applicable tools for you to take back to your organization. This workshop will give you a memorable, real-life, hands-on experience doing service blueprinting.

So come join us November 16th and 17th in San Francisco for this awesome conference, great speakers, and if you choose our workshop, a super practical way to start doing service design in your organizations right away! Be sure to follow me, Megan, Adaptive Path, and the Service Experience Conference on twitter to stay in the loop.

I hope to see you there!


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I love all things experience design. I work as a Principal Service Experience Designer at Intuit in Mountain View, CA.