The UX Blog

The Service Design of Coffee

The Service Design of Coffee

It’s an interesting phenomenon, realizing that you just passed through an awesome service experience. Great ones are transparent; they just happen and you don’t have to think about it. It’s UX on the user journey. That feeling of walking in to a place where everybody knows your name.

View on UX

View on UX

There is so much to UX, it’s hard to capture what it means. At least I can try to so for what it means to me personally; the view I believe in.

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Design for Delight has No Match

Design for Delight has No Match

A delightful user experience. That is what we call it. All the work and effort we put in to research, design, testing; all in pursuit of that final goal. An entire, complex UX process, yet with an outcome that can be reduced down to just one simple phrase.

The First TajRiba; Bringing UX to Africa

The First TajRiba; Bringing UX to Africa

TajRiba; the Swahili word for “Experience”. There’s a wellspring of design happening in Africa right now. In ways you wouldn’t expect. I had a chance to take part and give a pair of talks at the TajRiba, the first sub-Saharan Africa UX conference and workshops. I think I ended up learning more than anyone, and saw the value in the idea of “intelligent engagement over aid.”

The Brain Behind UX

The Brain Behind UX

Just what happens in the brain that makes UX possible? Experiences only occur in the brain, and knowing how UX occurs neurologically can help us all better know why we design the things we do.

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The UX Psychologist

The UX Psychologist

Psychology and UX go hand in hand. One could even consider UX as a subset within the school of psychology. UX often talks about how it incorporates psychology, but what would a UX Psychologist actually bring? So lie back on the couch and let’s dive into the mind.

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Know Your UX Hats

Know Your UX Hats

User experience is in a strange stage of its evolutionary cycle. Companies want to get UX into their products. And every day more people shift their focus to UX, trying to break into discipline. I’ve received a series of emails from both UXers, as well as companies, who are looking for clarification on what all the different buzzwords mean so they can portray themselves or the roles they are hiring for more accurately. Both parties need to know what to expect when they are evaluating their needs or opportunities. One of the problems we face is that the various UX […]

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What I've Learned as a UX Interviewer

What I’ve Learned as a UX Interviewer

Having been a UX interviewee many times, my recent opportunities to be on the other side of the table as the interviewer has given me a lot of new insight into the process – insight I want to pass along. If there’s one thing that is true about UX, it’s empathy. So step in and let’s empathize about the UX interview process!

The Ouija Toggle

The Ouija Toggle

The Ouija Toggle is a mystical sliding toggle UI based on the iOS sliding toggle. Is it just a vessel to another plane of existence? Or a needless iteration on the sliding toggle which hasn’t really been proven relevant on anything but touch devices. Only the spirits know. But it sure is fun to play with, so come join this seance and give it a try!

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UX is not UI

UX is not UI

UI is what people see and touch. It is what comes to mind when thinking of a product or an experience. But the UI stands on the top of a huge UX mountain. The better the UI works, the bigger the UX beneath. The message we must spread is simple: UX is not UI.

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An Exercise in Making a Portfolio

An Exercise in Making a Portfolio

Not everyone has a expansive portfolio to bring to an interview. But that doesn’t mean you have to show up empty handed. As a budding UX designer in England found out, building a mock portfolio is easier than you would think. Part 2 of my series on UX interviews and portfolios!