Blog Posts

The Birth of the Shoelace Bootstrap Grid Builder

The Birth of the Shoelace Bootstrap Grid Builder

A while ago, I got this idea to create a Bootstrap grid builder called Shoelace (open it up and follow along!) that is super simple, easy to use, and didn’t try to be a WYSIWYG tool at all. In fact, the opposite. It had 3 purposes – to build the grid HTML, to show you how it will work and change responsively, and teach you how it works by making it impossible to make broken or non-conforming grids. You can’t build your own pages with it, and once you build a grid and use it, you’d have to go back and sort […]

Service Experience Conference 2014

Service Experience Conference 2014

Come see me as a speaker at the Service Experience Conference 2014 in San Francisco. I’ll be giving a behind-the-scenes look at a service designer’s odyssey at software (and service!) giant Intuit! You’ll pay for the whole seat, but only need the edge…

The Service Design of Coffee

The Service Design of Coffee

It’s an interesting phenomenon, realizing that you just passed through an awesome service experience. Great ones are transparent; they just happen and you don’t have to think about it. It’s UX on the user journey. That feeling of walking in to a place where everybody knows your name.

View on UX

View on UX

There is so much to UX, it’s hard to capture what it means. At least I can try to so for what it means to me personally; the view I believe in.

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Design for Delight has No Match

Design for Delight has No Match

A delightful user experience. That is what we call it. All the work and effort we put in to research, design, testing; all in pursuit of that final goal. An entire, complex UX process, yet with an outcome that can be reduced down to just one simple phrase.

The First TajRiba; Bringing UX to Africa

The First TajRiba; Bringing UX to Africa

TajRiba; the Swahili word for “Experience”. There’s a wellspring of design happening in Africa right now. In ways you wouldn’t expect. I had a chance to take part and give a pair of talks at the TajRiba, the first sub-Saharan Africa UX conference and workshops. I think I ended up learning more than anyone, and saw the value in the idea of “intelligent engagement over aid.”

Bootstrap 3 Grid Introduction

Bootstrap 3 Grid Introduction

Bootstrap 3 is here with an all-new “mobile first” CSS framework and grid. It’s super cool, so round up the gang and let’s get introduced to the new grid system guide and tutorial and check out how Bootstrap 3 works!

The Brain Behind UX

The Brain Behind UX

Just what happens in the brain that makes UX possible? Experiences only occur in the brain, and knowing how UX occurs neurologically can help us all better know why we design the things we do.

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The UX Psychologist

The UX Psychologist

Psychology and UX go hand in hand. One could even consider UX as a subset within the school of psychology. UX often talks about how it incorporates psychology, but what would a UX Psychologist actually bring? So lie back on the couch and let’s dive into the mind.

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UX Artifacts and Adventure

UX Artifacts and Adventure

UX is the business of context and meaning. Getting lost in creating artifacts without meaning leaves us lost. For real UX to move forward, we need to stop designing for artifacts and start designing for experiences.