Come see me as a speaker at the Service Experience Conference 2014 in San Francisco. I’ll be giving a behind-the-scenes look at a service designer’s odyssey at software (and service!) giant Intuit! You’ll pay for the whole seat, but only need the edge…
There’s quote by Henry Ford about people wanting “faster horses”. There’s a problem though – Henry Ford never said it. So what was he actually solving for, and how do we learn from it?
Selling a service and experience is a new way of looking at business. By changing the language we use and the perception of why we’re engaging, the dynamic of the customer experience of our services and products shifts to serve them, not us.
It’s an interesting phenomenon, realizing that you just passed through an awesome service experience. Great ones are transparent; they just happen and you don’t have to think about it. It’s UX on the user journey. That feeling of walking in to a place where everybody knows your name.
A delightful user experience. That is what we call it. All the work and effort we put in to research, design, testing; all in pursuit of that final goal. An entire, complex UX process, yet with an outcome that can be reduced down to just one simple phrase.
Why does the Bootstrap 3 grid work the way it does? There’s some clever magic going on, and understanding why Bootstrap is built the way it is will clear up a lot of confusion and help you understand the intricacies of what is going on, and why Bootstrap chose to do it this way.
TajRiba; the Swahili word for “Experience”. There’s a wellspring of design happening in Africa right now. In ways you wouldn’t expect. I had a chance to take part and give a pair of talks at the TajRiba, the first sub-Saharan Africa UX conference and workshops. I think I ended up learning more than anyone, and saw the value in the idea of “intelligent engagement over aid.”
Working with Bootstrap 3 Less can be intimidating. This tutorial and workflow example will help you make the most of this powerful styling language and get the most out of Bootstrap.
My 2nd talk at TajRiba is coming up. Entitled “Prototyping: Look Forward to Surprises.” This whole experience has been one big prototype for us all, so it’s time for the second iteration.
At 1am tonight, I will be delivering a Keynote on the true meaning of UX to an audience across the glob at the Tajriba, the first real UX conference in sub-Saharan Africa. There are no words to convey the meaning this will hold to me, connecting with people and spreading the word of true UX theory.
Bootstrap 3 is here with an all-new “mobile first” CSS framework and grid. It’s super cool, so round up the gang and let’s get introduced to the new grid system guide and tutorial and check out how Bootstrap 3 works!
My latest open-source creation: Weather Icons: Weather Icons: Icon-font with 92 weather themed icons. These are a icon-font drop in ready to be used with Bootstrap and works right alongside Font Awesome. Give them a try!
“When you give people too much information, they instantly resort to pattern recognition, in other words, to structure the experience.“ – Marshall MacLuhan
Just what happens in the brain that makes UX possible? Experiences only occur in the brain, and knowing how UX occurs neurologically can help us all better know why we design the things we do.
Psychology and UX go hand in hand. One could even consider UX as a subset within the school of psychology. UX often talks about how it incorporates psychology, but what would a UX Psychologist actually bring? So lie back on the couch and let’s dive into the mind.
UX is the business of context and meaning. Getting lost in creating artifacts without meaning leaves us lost. For real UX to move forward, we need to stop designing for artifacts and start designing for experiences.
Heading off to MX Conference 2013: “Managing Experience is a conference for leaders guiding better experiences into the world – MX Conference 2013.” This is going to be a great trip.
The attention to fine details. Things that may only be noticed by a tiny fraction of your audience, or maybe not at all. Do you do it to set yourself apart from others? No, that’s not why. Your reason should come from a different source altogether. From a lamp, for instance.
User experience is in a strange stage of its evolutionary cycle. Companies want to get UX into their products. And every day more people shift their focus to UX, trying to break into discipline. I’ve received a series of emails from both UXers, as well as companies, who are looking for clarification on what all the different buzzwords mean so they can portray themselves or the roles they are hiring for more accurately. Both parties need to know what to expect when they are evaluating their needs or opportunities. One of the problems we face is that the various UX […]
Having been a UX interviewee many times, my recent opportunities to be on the other side of the table as the interviewer has given me a lot of new insight into the process – insight I want to pass along. If there’s one thing that is true about UX, it’s empathy. So step in and let’s empathize about the UX interview process!
The Ouija Toggle is a mystical sliding toggle UI based on the iOS sliding toggle. Is it just a vessel to another plane of existence? Or a needless iteration on the sliding toggle which hasn’t really been proven relevant on anything but touch devices. Only the spirits know. But it sure is fun to play with, so come join this seance and give it a try!
Mobile has taken over the internet. Building a mobile-ready, responsive web site or app prototype can be easy. If you’ve never tried it before or aren’t a whiz with html/css, I’ve built a brief tutorial and included an example page you can download and start learning how to prototype withe responsive design right away.
UI is what people see and touch. It is what comes to mind when thinking of a product or an experience. But the UI stands on the top of a huge UX mountain. The better the UI works, the bigger the UX beneath. The message we must spread is simple: UX is not UI.