The 2014 Adaptive Path Service Design Conference is wrapped up and marked a big turning point for service design at large. I was there, and so were a bunch of my small, alien friends.
One of the most influential and pioneering experience design agents is acquired, name and all, by Capital One, a bank. This is just my personal take on the matter.
User centered design is supposed to be all about the user. But it doesn’t always mean that it’s for the user’s best interest; sometimes it means that you’re using the principle to serve the business goals, not theirs. It’s an interesting conundrum.
A while ago, I got this idea to create a Bootstrap grid builder called Shoelace (open it up and follow along!) that is super simple, easy to use, and didn’t try to be a WYSIWYG tool at all. In fact, the opposite. It had 3 purposes – to build the grid HTML, to show you how it will work and change responsively, and teach you how it works by making it impossible to make broken or non-conforming grids. You can’t build your own pages with it, and once you build a grid and use it, you’d have to go back and sort […]
Service design is focused on a holistic view of a scenario. But what does that mean? If you’re looking holistically, you need to look at what you have, and what you intend to design to allow something to happen. It’s not based in the experience of individuals, but instead a big collection of individuals that form a aggregate experience.
Want a job in UX? There’s no silver bullet. A lot of people have questions about how to do it, and I wish I had better answers. Here’s my own personal story of how I did it and the journey that took me here.
Come see me as a speaker at the Service Experience Conference 2014 in San Francisco. I’ll be giving a behind-the-scenes look at a service designer’s odyssey at software (and service!) giant Intuit! You’ll pay for the whole seat, but only need the edge…
There’s quote by Henry Ford about people wanting “faster horses”. There’s a problem though – Henry Ford never said it. So what was he actually solving for, and how do we learn from it?
Selling a service and experience is a new way of looking at business. By changing the language we use and the perception of why we’re engaging, the dynamic of the customer experience of our services and products shifts to serve them, not us.
It’s an interesting phenomenon, realizing that you just passed through an awesome service experience. Great ones are transparent; they just happen and you don’t have to think about it. It’s UX on the user journey. That feeling of walking in to a place where everybody knows your name.
A delightful user experience. That is what we call it. All the work and effort we put in to research, design, testing; all in pursuit of that final goal. An entire, complex UX process, yet with an outcome that can be reduced down to just one simple phrase.
Why does the Bootstrap 3 grid work the way it does? There’s some clever magic going on, and understanding why Bootstrap is built the way it is will clear up a lot of confusion and help you understand the intricacies of what is going on, and why Bootstrap chose to do it this way.
TajRiba; the Swahili word for “Experience”. There’s a wellspring of design happening in Africa right now. In ways you wouldn’t expect. I had a chance to take part and give a pair of talks at the TajRiba, the first sub-Saharan Africa UX conference and workshops. I think I ended up learning more than anyone, and saw the value in the idea of “intelligent engagement over aid.”
Working with Bootstrap 3 Less can be intimidating. This tutorial and workflow example will help you make the most of this powerful styling language and get the most out of Bootstrap.
My 2nd talk at TajRiba is coming up. Entitled “Prototyping: Look Forward to Surprises.” This whole experience has been one big prototype for us all, so it’s time for the second iteration.
At 1am tonight, I will be delivering a Keynote on the true meaning of UX to an audience across the glob at the Tajriba, the first real UX conference in sub-Saharan Africa. There are no words to convey the meaning this will hold to me, connecting with people and spreading the word of true UX theory.
Bootstrap 3 is here with an all-new “mobile first” CSS framework and grid. It’s super cool, so round up the gang and let’s get introduced to the new grid system guide and tutorial and check out how Bootstrap 3 works!
My latest open-source creation: Weather Icons: Weather Icons: Icon-font with 92 weather themed icons. These are a icon-font drop in ready to be used with Bootstrap and works right alongside Font Awesome. Give them a try!
“When you give people too much information, they instantly resort to pattern recognition, in other words, to structure the experience.“ – Marshall MacLuhan
Just what happens in the brain that makes UX possible? Experiences only occur in the brain, and knowing how UX occurs neurologically can help us all better know why we design the things we do.
Psychology and UX go hand in hand. One could even consider UX as a subset within the school of psychology. UX often talks about how it incorporates psychology, but what would a UX Psychologist actually bring? So lie back on the couch and let’s dive into the mind.
UX is the business of context and meaning. Getting lost in creating artifacts without meaning leaves us lost. For real UX to move forward, we need to stop designing for artifacts and start designing for experiences.