HelloErik

Service design is, by all accounts, something new to the digital world. Great services have always existed, so why does this phrase keep coming up as a innovative new approach to how we do business, and how we serve our customers. There’s a transformation happening between what was old to what is new, and having a huge impact on not just designing for experiences, but for designing for service as well.

I recently received my pre-order copy of the new service design book “Service Design for Business” and this is my in-depth review! Find out of it’s a buy, or a bust.

I’m demystifying service design at this year’s O’Reilly Design Conference. Come hear the story about why, and how, we’ve been successful make a service design beachhead at Intuit, and be inspired around how you can do the same!

3 years ago, I wrote an article about UX and UI on a whim. It turned into something I never would have expected. Here’s a look back at the last 3 years.