A while ago, I got this idea to create a Bootstrap grid builder called Shoelace (open it up and follow along!) that is super simple, easy to use, and didn’t try to be a WYSIWYG tool at all. In fact, the opposite. It had 3 purposes – to build the grid HTML, to show you how it will work and change responsively, and teach you how it works by making it impossible to make broken or non-conforming grids. You can’t build your own pages with it, and once you build a grid and use it, you’d have to go back and sort […]
Service design is focused on a holistic view of a scenario. But what does that mean? If you’re looking holistically, you need to look at what you have, and what you intend to design to allow something to happen. It’s not based in the experience of individuals, but instead a big collection of individuals that form a aggregate experience.