Come see me as a speaker at the Service Experience Conference 2014 in San Francisco. I’ll be giving a behind-the-scenes look at a service designer’s odyssey at software (and service!) giant Intuit! You’ll pay for the whole seat, but only need the edge…
There’s quote by Henry Ford about people wanting “faster horses”. There’s a problem though – Henry Ford never said it. So what was he actually solving for, and how do we learn from it?
New place. New journey. New focus. New inspiration. Basically; everything new.
UI is what people see and touch. It is what comes to mind when thinking of a product or an experience. But the UI stands on the top of a huge UX mountain. The better the UI works, the bigger the UX beneath. The message we must spread is simple: UX is not UI.
Read UX is not UI