One bad touchpoint can ruin an entire experience journey. Sometimes we can forget this, or not take it as seriously as we should. A good metaphor can help us remember, especially if it’s a little gross. Don’t be the poop in the ice cream.
I’m not spending 20 minutes writing 20 different excerpts for this post. It’s about writer’s block, doubt, and excuses.
My presentation from the Adaptive Path Service Design Conference 2014 is here and available for viewing!
The 2014 Adaptive Path Service Design Conference is wrapped up and marked a big turning point for service design at large. I was there, and so were a bunch of my small, alien friends.
One of the most influential and pioneering experience design agents is acquired, name and all, by Capital One, a bank. This is just my personal take on the matter.
User centered design is supposed to be all about the user. But it doesn’t always mean that it’s for the user’s best interest; sometimes it means that you’re using the principle to serve the business goals, not theirs. It’s an interesting conundrum.